Once an item has been shipped, Butcher James is not responsible if the item is lost, stolen or damaged in transit. Butcher James uses USPS priority shipping for most domestic orders. We recommend U.S. customers to select the signature confirmation option during checkout for extra security on delivery.
If you prefer an alternative method of shipping, please contact our team via e-mail at shipping [at] butcherjames.com.
If a package is lost, stolen or damaged in shipment, a claim needs to be filed with the shipping service provider used and not with Butcher James. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Butcher James is not responsible and will not issue a refund or store credit.
Butcher James is not responsible for customs fees, duties, taxes, or tariffs.
Butcher James uses DHL for most international orders, and each country's customs duties, taxes, tariffs, etc. may vary. As stated, Butcher James is not responsible for these fees and they are not included in the shipping charge. The customer is responsible for any additional charges for customs fees.
International customers with shipping addresses verified as remote will be subject to an additional $35 charge. A member of our sales team will be in touch after your order has been placed and a separate invoice will be sent to collect this amount.
Packages refused or returned will be subject to our restocking fee of 10% per item.
If we are notified that your purchase has been flagged as a risk of fraudulent activity a return or exchange will not be accepted. Purchases that show as high risk through the checkout services will be reviewed and will not be processed if advised through our shop’s host.
Thank you for familiarizing yourself with our terms prior to purchasing. As a small business, these guidelines help us be able to continue to grow.
If you have any additional questions concerning these topics please feel free to contact us at shipping [at] butcherjames.com.
We greatly appreciate your business and support.